Help & FAQ
*DUE TO COVID SHIPPING TIMES WILL BE DELAYED*
Q: How long will I receive my order?
A: Usually it will take 3-5 days to process after you placed your order. And it will take 8-15 business days to deliver.
Q: Will I get an email confirmation with my order details?
A: Yes! We will send you an email including your order serial number as soon as your order is placed.
Q: Can I cancel my order?
A: If you request an order cancellation before we ship out the product, we will FULLY refund your payment. However, if you request an order cancellation after we ship out the product, we WILL NOT approve your request unless the product contains defects or damages. We will also need digital proofs (pictures or short videos) to initiate your return & exchange process.
Q: How do I start a return or exchange process?
Step 1: E-mail us firstname.lastname@example.org with your order number and name with the subject name - [Refund Request]. Please attach appropriate Digital proofs (pictures or short videos) and wait for our approval. We will ONLY accept your request regarding quality related issues.
Step 2: We will send you an E-mail confirmation once your request is approved. We will also specify the returning address and contacts in this email for you to return your product. Please note that you will need to cover the shipping fee when you send out the item.
Step 3: Ship your item back to us. Remember to send us an e-mail including your Original Order Number for reference purpose.
Step 4: After we approve your request, we will send you an Confirmation E-mail and initiate your FULL refund. Normally it will take 5-7 business days to arrive at your bank account. Additionally, we will offer you a 15% off Discount Coupons as a sincere apology.
Q: What payment methods are accepted?
A: We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
Q: Are there any additional fees I have to pay?
A: No handling/processing fees are ever charged.
Q: My order won't go through, help!
A: Please contact us email@example.com immediately for the fastest support. Make sure that the billing address you entered matches that of your credit card.
Q: Oops - I put the wrong shipping address!
A: If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.