Delivery may take longer than usual due to COVID-19.
SHIPPING: Due to global health events beyond our control, International Express is currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.
INTERNATIONAL CUSTOMERS: We ask that all international customers take note of their own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may be delayed in getting back to us due to delays with international carriers.
Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.
CAUSES OF DELAY
Tracking updates can be delayed when the following force major
1. Delays/closures due to the impact of COVID-19.
2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.).
3. Local reasons such as strikes, statutory holidays, major international conferences, etc.
4. Shortage of peak season flights & personnel and other local reasons.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take 2-3 business days for your tracking information to update on the carrier's tracking website.
We recommend that you register an account on our website to keep track of your order.
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.
Email at: firstname.lastname@example.org